What We Can Do
1. Quality Control:
We will contact you if the Passport Agency notifies us of any issues with your submitted documents. However, there may be instances where a government official contacts you directly.
2. Reviewing Paperwork:
Before submitting your documents, we will review them for errors or quality concerns. This service is available for renewals and foreign visas.
3. Total Support and Service:
We will provide complete support throughout the application process. This includes assisting you with the most crucial step of seeing the Passport Acceptance Agent at the post office or courthouse and ensuring you have the correct documentation.
4. Status Updates:
Within two hours of processing your application, we will provide you with a status update.
5. FedEx Tracking:
We will provide you with a FedEx tracking number for the return shipment of your passport.
6. Timely Passport Delivery:
If your documents are in order and the government processes your passport on time, we guarantee that you will receive your passport in time for your trip.
What We Can't Do
1. Misleading Information:
We will not mislead you in any way regarding the status of your passport application.
2. Responsibility for Delays:
We are not responsible for delays that occur at the Passport Agency, FedEx delivery delays, or delays at consulates.
3. Refunds for Changing Your Mind:
If you change your mind after we have submitted your documents to the government, we cannot refund your Legal Passport fee.
4. Refunds for Passport Agency Appointments:
We cannot refund your fee for a Same-Day or Three-Day Passport Agency appointment if the Passport Agency does not issue your passport. As a courier service, we submit your documents promptly, but we have no control over the integrity or quality of your documents once they are sent, nor can we influence the government's decision to issue or not issue your US passport.
5. Forgery or Preferential Treatment:
We will not forge documents or attempt to convince officials to provide preferential treatment.